Good afternoon,
I hope this email finds you well.
I wanted to remind you of the mechanisms for reporting a problem with a road or pavement, such as a pothole, flooding or drainage issues and overgrown vegetation.
In the first instance, we ask that residents report these problems directly to us using our online reporting forms: Make an enquiry or report a problem with a road or pavement - West Sussex County Council
Residents can also report the matter to our Customer Services Centre via [email protected] or if the issue is an emergency and presents an immediate risk to public safety, we ask that they phone 01243 642105. This phone number is available 24 hours a day, 7 days a week.
Reporting problems via these tools creates a direct enquiry for our officers, enabling them to investigate the issue, ascertain if an intervention level defect is found as per our Highway Inspection Manual and then forward the issue on to the appropriate service specialist for remedial works to be undertaken.
Additionally, our online Pothole reporting tool has been updated, to simplify the process for residents and enable them to easily confirm if the issue has already been reported, prior to entering any other information. You can view these new changes here: Report a pothole online - West Sussex County Council
Following a recent trial on the way in which we communicate with Parishes and our trusted partners, we have created a separate email address, specifically for Parishes to escalate complex issues within your area: [email protected]. For community projects, the installation of wildflower verges and so on please use: [email protected].
I would stress that these email addresses are not to be given to the public and are not to be used for the general reporting of issues with the highway, such as potholes and flooding. In these circumstances, we would direct you to report via the main mechanisms, detailed above.
You may find the following pages on our website useful to share with your residents, including information on our Better Roads Campaign, winter service and severe weather updates.
We are keen to promote the use of our social media pages, including our current X (previously known as Twitter) account and this is where you will find road updates for your area, including road closures, emergency works, severe weather warnings etc on high-speed roads. Please follow us (@WSHighways) / X (twitter.com)
Finally, I wanted to inform you that I have now recently taken over from Christine Ellison as Assistant Area Highway Manager and to provide you with my contact details for future reference.
I look forward to working with yourselves in the future.
Kind regards
Andy Tuck
Assistant Area Highway Manager – Eastern Area
Economy, Infrastructure & Environment – Highways, Transport and Planning
West Sussex County Council
Location: Eastern Office, Jobs Depot, Pookbourne Lane, Hickstead, West Sussex, BN6 9HD
Contact: Internal: 25162 | External: +44 (0)330 2225 162| Mobile: +44 (0)7546 763656 | E-mail: [email protected]